WHAT CONSTITUTES AN EMERGENCY?
A maintenance emergency is something that, if it isn’t repaired immediately, could cause injury, threaten your health, or cause serious property damage. These things could include:
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A broken water line or flooding
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Fire (call 911 first, then maintenance)
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A broken gas line or leak (natural gas smells like rotten eggs)
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A broken lock on your door
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No air conditioning in hot weather
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No heat in freezing weather
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A sewer back-up that is flooding your apartment
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WHAT ISN’T AN EMERGENCY?
Not every maintenance issue is an emergency. If, for example, you have a minor drip under your kitchen sink that can be contained with a bucket, you’ll definitely want maintenance to take a look, but it isn’t an emergency. Here are some other situations where you could probably get away with submitting a routine maintenance request:
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A broken air conditioner when the temperature outside is below 90 degrees
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A broken heater when the temperature outside is above 50 degrees
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Your ice maker stopped working
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The stove burner isn’t heating up
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There’s no hot water
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A lightbulb went out
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If you determine that the issue isn’t an emergency, you should still go ahead and submit a maintenance request to be handled during normal business hours. Be aware that it may take a few days to get the issue resolved since the maintenance team will handle emergencies before tackling other repairs. We appreciate your patience.